Frequently Asked Questions

It's simple. You choose a package, submit your event details and contact info, and we send you a quote with the total including tax. Once you confirm and pay a deposit, your date is locked in. On the day of your event, we deliver, set up the equipment, and return after your event to pick it up.

For weekend events, we recommend booking at least 2 to 3 weeks in advance. For weddings, grad nights, and larger events, aim for 4 to 8 weeks. Last-minute bookings are sometimes available depending on our schedule — submit a request and we'll let you know.

Your event date, location, event type, number of guests, the package you're interested in, and your contact details. The more details you provide upfront, the faster we can confirm.

We do our best to accommodate last-minute requests. Contact us directly by phone or email for same-week availability. We cannot guarantee availability for last-minute bookings.

We'll review your request and reach out within 24 hours to confirm availability and provide a final quote. Once you approve the quote and pay the deposit, your booking is confirmed.

Yes. All of our packages — The Living Room, The Main Event, and The Showstopper — include delivery, setup, and takedown.

We deliver across Metro Vancouver including Vancouver, Burnaby, Richmond, Surrey, Langley, Coquitlam, New Westminster, Delta, North Vancouver, Port Coquitlam, Port Moody, White Rock, and surrounding areas. Travel fees may apply for some outer areas.

Setup typically takes 30 to 60 minutes depending on the package and venue. For The Showstopper, allow 60 to 90 minutes. We coordinate arrival time with you when confirming your booking.

Yes. We deliver to apartments, condos, townhouses, houses, and event venues. Please let us know if there are elevator restrictions, parking limitations, or building rules we should know about.

Yes. We handle takedown after your event as part of every package. If you need extra time, the Extra Hour or Extended Rental Window add-ons are available.

Delivery is included in our core service area (most Metro Vancouver cities). A travel fee may apply for events in outer areas like White Rock, South Langley, or locations outside Metro Vancouver. We'll confirm any travel fees in your quote.

Every package includes a karaoke tablet/software, wireless microphones, a mixer with echo, and a song library with 67,000 or more songs. Higher packages add speakers, a TV or projector, and party lighting. See our packages page for a full breakdown.

The Living Room package uses your existing TV or projector via HDMI. The Main Event and Showstopper packages include a 55" TV on stand (or projector and screen for The Showstopper), so no TV is required.

No. Our karaoke system works fully offline with a built-in song library. You don't need WiFi for the karaoke system to work.

The Living Room package's single speaker is suitable for living rooms and small to medium spaces. The Main Event and Showstopper packages add more speakers for larger spaces like backyards, garages, and halls. We'll confirm the right speaker setup for your venue when booking.

The Living Room package needs roughly 2 to 3 square metres for the speaker and screen area. The Main Event and Showstopper setups need a bit more room depending on the configuration. We'll confirm this with you before your event.

Standard household power outlets are sufficient. We typically need 1 to 2 accessible power outlets near the setup area. For outdoor events, a generator may be required — let us know and we'll advise.

Yes. Outdoor setups are possible. We recommend The Main Event or The Showstopper for adequate sound coverage outdoors, plus the Outdoor Setup Add-On. You'll need a power source nearby and ideally a covered area for the equipment in case of rain.

Our library has 67,000 or more songs. We add new songs regularly.

Yes. Our library includes songs in English, Tagalog (Filipino), Cantonese, Mandarin, Korean, Punjabi, Hindi, and more.

Yes. If you have specific song requests, include them in your booking notes and we'll confirm availability. With a 67,000+ song library, most requests are already covered.

Yes. The karaoke system has an easy-to-use search interface so guests can browse and select songs directly. No technical skills required.

BC Provincial Sales Tax (PST) of 7% applies to all karaoke rentals. It is automatically calculated and shown in your quote.

Yes. A refundable damage hold is required for all rentals. The amount varies by package. The hold is released after equipment is returned and inspected with no damage.

We require a deposit to confirm your booking. The remaining balance is due before or on the day of your event. We'll confirm payment details in your quote.

No. Our package pricing is flat — the same price applies on weekdays and weekends. See our pricing page for exact rates.

We understand plans change. Our cancellation policy is outlined in your booking confirmation. In general, cancellations made 7 or more days before the event receive a deposit refund minus a small processing fee. Cancellations within 7 days of the event may forfeit the deposit. We'll always try to work with you.

We test all equipment before every rental. If something goes wrong, call us immediately and we'll troubleshoot remotely or send support.

Karaoke can get loud. You're responsible for following local noise bylaws and building rules at your event location. Most Metro Vancouver municipalities require noise to be reduced after 10 or 11 PM.

Yes. Our Showstopper package is designed for weddings. It includes professional equipment, on-site setup support, a karaoke walkthrough, and an extended rental window.

Yes. We work with student councils, PAC groups, and school event coordinators. The Showstopper package is ideal for school gyms and multipurpose rooms.

Yes. The Showstopper package includes on-site setup support and a karaoke walkthrough so someone at your event knows how to run the queue and manage the system.

Yes. Karaoke is a popular corporate entertainment and team-building activity. The Main Event or Showstopper package works well for most company events.